PRIVACY POLICY

Effective Date: June 13, 2026

Welcome to AutoExplain. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase products or services, or interact with our technical support team.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

Full name
Email address
Phone number or WhatsApp number
Billing and payment information
Company information (if applicable)

Technical Information

Information collected automatically when using our website or services, including:

IP address
Browser type and version
Device information
Operating system
Cookies and similar technologies

Service-Related Information

When requesting technical support, remote assistance, or digital access services, we may collect:

Diagnostic reports
Error logs
Vehicle information and VIN (if provided)
Screenshots or technical files
System configuration information necessary for troubleshooting

2. How We Use Your Information

We use collected information for the following purposes:

Providing, operating, and maintaining our products and services
Processing orders and payments
Delivering digital access services and technical support
Performing diagnostic analysis and troubleshooting
Verifying warranty eligibility and service history
Improving website performance and customer experience
Communicating service updates, technical notices, and promotional offers
Complying with legal obligations and enforcing our policies

3. Information Sharing

We do not sell, rent, or trade your personal information.

Information may be shared only with:

Service Providers

Trusted third-party providers that assist us with:

Payment processing
Website hosting
Communication services
Technical infrastructure

These providers are authorized to access information only as necessary to perform their services.

Legal Requirements

We may disclose information when required by law, court order, governmental request, or when necessary to protect our rights, property, or safety.

4. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Remote Support & Client Responsibilities

For remote technical support services:

Clients may be required to provide temporary access to devices, systems, or technical data.
Clients are responsible for backing up all important data before any diagnostic, programming, or support work begins.
Clients should remove or secure confidential information not required for the support process.

AutoExplain shall not be responsible for any data loss resulting from the client’s failure to maintain adequate backups prior to service.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Enhance user experience
Remember user preferences

You may modify your browser settings to disable or manage cookies. Certain website features may not function properly if cookies are disabled.

7. Your Rights

Depending on applicable laws in your jurisdiction, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Withdraw consent where applicable
Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any updates will be posted on this page with a revised effective date. Continued use of our website or services after such updates constitutes acceptance of the revised policy.