WARRANTY & SUPPORT

At AutoExplain, we are committed to providing high-quality automotive repair guides, coding solutions, and technical support. This Warranty & Support Policy outlines the terms under which we offer assistance and warranty for our digital products and services.

1. Warranty Coverage

• AutoExplain provides a limited warranty on its digital products and services to ensure they function as described.
• This warranty covers only technical defects in the files, software, or instructions provided.
• The warranty does not cover incorrect use, compatibility issues, or unauthorized modifications by the user.

2. Support Services

• We offer technical support to help customers with product access, installation, and troubleshooting.
• Support is available via:
  • Email: [Insert Contact Email]
  • WhatsApp: (+84) 967469410
• Support inquiries will be responded to within 24-48 hours on business days.

3. Warranty Exclusions

• The warranty does not cover:
  • Issues caused by user error, improper installation, or modifications.
  • Compatibility problems with third-party software or hardware.
  • Loss of access due to forgotten passwords or account issues unrelated to our system.

4. Refund and Replacement

• If a digital product is found to be defective, we may offer:
  • A replacement of the product.
  • A refund according to our Refund & Return Policy.
• Warranty claims must be made within 7 days of purchase.

5. How to Request Support or Warranty Service To request assistance, please provide the following details:

• Order number and proof of purchase.
• A description of the issue with screenshots (if applicable).
• Contact us via email or WhatsApp for support.

6. Changes to This Policy AutoExplain reserves the right to modify this Warranty & Support Policy at any time. Updates will be posted on this page with a revised effective date. Thank you for choosing AutoExplain! We are here to support your automotive technical needs.